Frequently Asked Questions

Everything you need to know about your Knix experience.

What is the Knix Leakproof technology and how does it work?

Our Leakproof technology features a multi-layer design that absorbs moisture, prevents leaks, and neutralizes odors, keeping you dry and confident all day long.

How do I find my perfect fit?

We recommend using our online Size Guide or booking a Virtual Fitting with one of our experts to ensure you select the best size for your body shape.

What is your return policy for intimate apparel?

We offer a 30-day Wash & Wear Guarantee on your first pair of underwear. For other items, they must be unworn with tags attached to be eligible for a return.

How long will it take for my order to arrive?

Standard shipping within Canada typically takes 3-7 business days, while express shipping options are available at checkout for faster delivery.

How should I care for my Knix products?

To maintain the integrity of the fabric, we recommend machine washing in cold water on a gentle cycle and laying flat to dry. Avoid bleach and fabric softeners.

Do you offer international shipping?

While this site serves our Canadian customers, we do offer international shipping via our global store to ensure everyone can access Knix essentials.